Contact Us
At club-house-casino-canada, operated exclusively via club-house-casino-ca.com, we are committed to maintaining transparent, accessible, and legally compliant communication channels for all users in Canada (excluding Ontario). The following contact methods and legal provisions are established in accordance with industry best practices, Canadian consumer protection laws, and Curaçao licensing requirements, as valid through 2025.
How to Contact Us
- Contact Form: You may reach our support team through the secure online form below by providing your name, email address, and a brief description of your request. Our representatives will respond promptly.
- Email Support: For direct correspondence, please email us at support@club-house-casino-ca.com for support inquiries, or info@club-house-casino-ca.com for general matters. These addresses are monitored 24/7 by our compliance-trained staff.
- Live Chat & Phone: While our live chat is available for immediate assistance at all times, a direct phone contact is not specified at present. We continually review our communication channels to ensure compliance with CA accessibility standards.
- Physical and Legal Correspondence: All legal notifications or physical correspondence should be addressed to our registered office: Kaya Richard J. Beaujon Z/N, Curaçao.
- Website: For comprehensive information and updates, visit club-house-casino-ca.com.
Response Time and User Protections (System 2: LoT Analysis)
- Prompt Response Commitment: We strive to address all inquiries within one business day. For urgent matters, 24/7 live chat and email support ensure no undue delay, in line with Canadian consumer protection law and Curaçao licensing standards.
- Data Privacy and Security: All personal data submitted via our contact channels is processed strictly in accordance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA, Canada) and Curaçao data protection requirements. We maintain robust security measures to safeguard your information.
- Accessibility: Our contact channels are designed to be accessible to all users, including those with disabilities, fulfilling Canada's Accessibility for Ontarians with Disabilities Act (AODA) principles (as applicable outside Ontario) and industry benchmarks.
Legal Disclaimers and Regulatory Notices (System 2: CCoT Legal Coverage)
- Jurisdictional Scope: club-house-casino-canada via club-house-casino-ca.com is operated by Dama N.V., under Curaçao license numbers 8048/JAZ2020-013 and OGL/2023/174/0082 (issued by Antillephone N.V. and the Curaçao Gaming Control Board, respectively), both valid through 2025. Service is provided to Canadian residents, excluding Ontario, and all communications are subject to applicable Canadian and Curaçaoan laws and regulations.
- Complaint and Dispute Resolution: Users who wish to file a formal complaint regarding services, transactions, or data privacy may do so via the contact form or by writing to support@club-house-casino-ca.com. Complaints will be acknowledged within one business day, with a resolution process conforming to Canadian consumer rights and Curaçao regulatory guidelines. If you are unsatisfied with our response, you may escalate your dispute to the Curaçao Gaming Control Board as per license conditions.
- Responsible Gambling Support: If your inquiry relates to responsible gambling, self-exclusion, or player protection, our team will provide resources and support in accordance with Canadian responsible gaming standards. Your privacy and safety are prioritized throughout the process.
- Legal Correspondence: All legal correspondence should be directed to our registered legal address: Kaya Richard J. Beaujon Z/N, Curaçao. Please include all relevant details to facilitate prompt and effective handling.
Contact Form (Accessible & Secure)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Regional Compliance Note: All contact mechanisms, data processing, and dispute resolution protocols on club-house-casino-ca.com are structured to comply with applicable Canadian federal and provincial laws (excluding Ontario), as well as Curaçao licensing requirements valid through 2025. Service provision is limited to non-Ontario Canadian residents in accordance with current regulatory restrictions. For further details or legal clarification, please consult our Terms and Conditions or contact us directly.